AI-powered conversations that elevate enterprise CX

Automate interactions, reduce support costs, and scale personalized experiences with enterprise-ready conversational AI.

Why enterprises need conversational AI now

Conversational AI, including chatbots, voicebots, and generative AI, is transforming how enterprises connect with customers and employees. As digital interactions accelerate, businesses need scalable automation to meet rising expectations for speed, personalization, and 24/7 availability.

HARMAN’s solutions streamline support, reduce costs, and deliver consistent, human-like experiences. With domain-specific intelligence, backend integration, and adaptability to future tech, our conversational AI offerings create real impact, fast.

What makes our solution stand out

Multilingual voice and chat automation

LLM-powered enterprise assistants

Omnichannel orchestration and analytics

Rapid deployment with measurable ROI

HOW IT WORKS

Conversational AI solutions for enterprise impact

HARMAN helps businesses automate interactions, enhance user experience, and scale operations with intelligent conversational AI.

Generative AI for enterprise workflows

Use LLMs to automate knowledge retrieval, summarize content, and power intelligent assistants across business functions.

Chatbots for customer support

Deploy domain-trained bots that resolve queries instantly, reduce support costs, and improve satisfaction across channels.

Omnichannel orchestration and analytics

Integrate AI across web, mobile, and messaging platforms with real-time insights to optimize user journeys.

HOW IT WORKS

Solving real-world challenges with AI

HARMAN helps enterprises automate conversations, personalize engagement, and scale support with intelligent, purpose-built AI solutions.

AI agents for customer and IT support

Voice AI for contact centre automation

GenAI copilots for enterprise workflows

Conversational commerce and discovery

Success Stories

Conversational AI delivering real-world enterprise value

Voice assistant for custom footwear

A 3D foot scanner brand used HARMAN’s voice AI to guide users through scanning and fitting, improving in-store experience and engagement

Voice concierge for cruise cabins

HARMAN built a multilingual voicebot for a global cruise line to automate room service, cabin control, and guest queries on-premise

Chatbot for pizza menu discovery

Conversational AI helped a QSR brand recommend pizzas based on taste, dietary needs, and location, boosting order conversion and loyalty

Our thinking

Thought leadership around Conversational AI

USE CASES

AI powered Voice Assistant platform for enterprises

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case study

Voice-activated digital assistant to elevate cruising experiences

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