Position Field Application Server
Location Lodz
Education
Mandatory Skills Java
Experience 5.00 - 8.00 Years
Description

Role and Responsibility

The support engineer role entails an overall responsibility for technical issues and activities with our enterprise customers. The ideal candidate will possess deep technical skills, support orientation and can-do attitude.

  • Respond to customer-reported issues on a timely basis (meeting SLA targets) using multiple support channels (phone, email, remote and on-site)
  • Diagnose and troubleshoot technical issues
  • Manage case tracking, prioritization and escalations while maintaining ownership of cases through final resolution
  • Build and maintain technical knowledge base
  • Assist and enable regional interfaces on products and services
  • Identify product enhancement opportunities
  • Maintain quality standards to ensure the best customer experience

Demonstrated Experience

  • B.Sc. degree in Computer Science or equivalent
  • 5+ years of experience in the software industry
  • Fundamental knowledge and experience working with unix/linux
  • Understanding of IT networking architecture with relation to Server configurations
  • Experience and knowledge in Java, and databases
  • Experience working with global accounts
  • Excellent customer service communication skills in English
  • Must be able to work flexible hours according to customers’ needs

Advantage:

Experience and knowledge in one or more of the following:

  • Software Development
  • Security
  • Network
  • Elastic Search
  • Monitoring tools

 

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